Privacy Policy

The information we collect and how we use it

When you register on our site, we will need your:

• name
• postal address
• e-mail address
• phone number
• credit card number and expiry date (if you are buying any of our resources).

We may also ask you for other information about the type of publications and information that you find useful. The relevant information is used by us, our agents and our subcontractors to:

• process your orders
• prepare your invoices and statements of account
• contact you if necessary to discuss your account or your order delivery.

We may also use overall information and statistics to help us develop our website and our services. Occasionally, we may pass your information to our customer services or polling agencies for research and analysis purposes, so that we can monitor and improve our services. We or our agents and subcontractors may contact you by post, phone or e-mail to ask for your comments on our products. We will not pass your information to any independent organisation. If you do not want us to send you information about any special features on our website and any other service or products that we think may interest you, please send contact us with the subject heading 'Unsubscribe mailing lists'.

Some areas of our site use 'cookies' to store information about the computer you are using. A cookie is a small text file created by each website you visit and stored on your computer's hard disk. We use cookies on our site when you log in to take part in surveys or to order publications. We don't store any personal information about you in the cookies - only an ID number that identifies your computer while you are actually on our site. Cookies help you to remember your passwords and so on, but do not store your credit card information or any other financial details.

How we protect your information

The internet is not completely secure against fraud, hackers and so on. However, we have put in place the various security procedures set out in this policy. All e-commerce transactions (buying and selling goods and services over the internet) are performed through a secure connection (you should see a padlock at the bottom of the screen), and your details are 'encrypted' before they are transmitted. This means that they are put into code in such a way that only the person or computer with the key can decode them. We do not hold your credit card details on our website once the transaction has been completed. We hold the information that we collected when you registered on our site in a secure database, which can only be accessed using the 'username' and password you chose when you registered. We also keep your information confidential. Our internal procedures cover how we store, access and pass on your information.

Selling our business

If we sell our business or merge with another business, we may pass on your details to our advisers and any potential buyers and their advisers. We will pass your details on to the new owners.

Updating your details

If any of the information that you have given us changes (for example, if you change your e-mail address, name or payment details), or if you want to cancel your registration, please use our contact form.

Your permission

By giving us your information, you agree to us using that information as set out in this policy. If we change our privacy policy, we will post the changes on this page and may put notices on other pages on our site. If we make any changes, we will also send you an e-mail so that you can give us your permission to use your information in that way. If you continue to use this service, we will assume that you agree to any such changes. Due to the global nature of the internet, the information you give us may be transferred during processing to countries outside the European Economic Area. These countries do not have the same standard of protections in place about your data and its use as the protections in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By sending us your information, you are agreeing to these transfers.

How to contact us

We welcome your views about our website and our privacy policy. Please contact us with any questions or comments.

The Data Protection Act

We will keep the information you give us confidential and use it in line with the Data Protection Act.

Other websites

You can access other websites through this one. However, our privacy policy does not cover those other websites. Interactive services We can reveal any information you post to a discussion forum or bulletin board on our website to satisfy any law, court order or reasonable request by a competent authority, such as the police. Take care when posting any information about yourself or anyone else in the interactive section of our site that may identify either of you.